Blog
Words & SuchThis is where you’ll find the things I want you to know. I write reviews, opinions, best practices, personal experience reflections, advice, etc. I also call out those behaving badly at times because I just can’t help myself.
Key Principles of Customer Service Excellence
The Foundation of Customer Service Excellence In my decades of customer service experience (on the front lines, in management, and in consulting with business owners and their teams), I've observed that truly exceptional service isn't about grand gestures or complex...
Developing a Customer-First Mindset: The Core of Service Excellence
Let me talk straight with you for a second. If you don't have customers, you don't have a business. If you have dissatisfied customers, your business won't thrive. Got it? I don't care how amazingly well you can sell, if you can't service the customers that you bring...
The Marketing Comparison Trap: Why Following Others Is Your Biggest Business Mistake
Let's have a real talk about something I see quite often as a digital marketing strategist: The desperate dance of "everybody else is doing it, so I should too!" The Scene: Picture a business owner (maybe it's you?) frantically switching tactics every time someone in...
Why Expert Business Consultants Say “No” to Your Money (And Why That’s Exactly Who You Need!)
Want to know the real difference between a service provider and a trusted business consultant? Here's a behind-the-scenes peek at why I sometimes tell potential clients, "No, don't hire me... yet." The Typical "Initial Consultation" Story: Picture this: A referral...
Is Your Website a Secret Weapon or a Silent Loser? (And How to Make Sure It’s Winning!)
So you've got a website. Awesome! But is it actually working for you? Or is it just a digital business card gathering digital dust? Let's be honest: your website isn't just a pretty presence you’re using to plant your proverbial flag in the online space; it's your...
Unlock Your Inner Brilliance: Conquer Self-Doubt and Soar to Success
Feeling stuck? Like you're surrounded by brilliant ideas but can't seem to take off? You're not alone. Many incredibly talented people struggle with the invisible barriers of self-doubt, fear, and disbelief. But here's the secret: overcoming these inner blocks is the...