by | Business |
The Foundation of Customer Service Excellence In my decades of customer service experience (on the front lines, in management, and in consulting with business owners and their teams), I’ve observed that truly exceptional service isn’t about grand gestures... 
by | Business |
Let me talk straight with you for a second. If you don’t have customers, you don’t have a business. If you have dissatisfied customers, your business won’t thrive. Got it? I don’t care how amazingly well you can sell, if you can’t service... 
by | Business |
Let’s have a real talk about something I see quite often as a digital marketing strategist: The desperate dance of “everybody else is doing it, so I should too!” The Scene: Picture a business owner (maybe it’s you?) frantically switching... 
by | Business |
Want to know the real difference between a service provider and a trusted business consultant? Here’s a behind-the-scenes peek at why I sometimes tell potential clients, “No, don’t hire me… yet.” The Typical “Initial... 
by | Business |
So you’ve got a website. Awesome! But is it actually working for you? Or is it just a digital business card gathering digital dust? Let’s be honest: your website isn’t just a pretty presence you’re using to plant your proverbial flag in the online... 